How to Switch from KnowBe4 at a School

What Are the Steps to Leave KnowBe4?

1. 1Find your subscription end date in the KnowBe4 console.
2. 2Send written notice at least 30 days before that date. If you bought through a reseller, go through the reseller.
3. 3Set up your new tool and tell staff what's changing.
4. 4Export your users, training reports, and phishing reports while you still have access.
5. 5Remove KnowBe4's report button and allowlist entries once your new tool is live.

What Happens If You Miss the KnowBe4 Notice Date?

Your contract renews for the same length as the one that's ending. KnowBe4's Terms of Service say the subscription will "automatically renew for periods equal to the prior Subscription Term" unless you give "written notice at least thirty (30) days before the end" of that term. A 1-year contract renews for 1 year. A 3-year contract renews for 3.

The terms treat a missed notice as a commitment to buy, and "all sales are final, non-refundable, and non-returnable."

These are KnowBe4's public terms, last updated December 16, 2025. A signed quote or master agreement can say something different, so read yours first.

Here's a 3-year renewal for 60 staff at list price, next to three years of Tartan App.

The KnowBe4 pricing guide works out the same sums for larger schools.

What If Your KnowBe4 Contract Has Years Left?

Send the notice once you've decided. The terms set a latest date and no earliest one, so the renewal can come off your to do list years ahead.

Leaving early doesn't save money. You can end the agreement at any time on 30 days' written notice, but you get no refund, and you still owe the payments you agreed to. On a multi-year contract, the fees for the rest of the term "become immediately due and payable." So the real choice is when to start the new tool.

Where Do You Find Your KnowBe4 End Date?

In the KnowBe4 console, click your email in the top-right corner, then Account Settings. Your Subscription End Date is under Purchased Products and Add-ons, in the Account Information section.

Add-ons such as PhishER and KnowBe4 Student Edition show their own end dates, and each can have its own notice date.

How Do You Send the KnowBe4 Notice?

Send it in writing to KnowBe4's Legal Department, "marked as Legal Notices." We'd email it: email counts as received the day you send it, and mail on the third business day. If you do mail it, allow at least a week. Have someone who can sign contracts send it, and keep a copy. Tell your Customer Success Manager too, but don't count that as your notice. Your manager's name is in the same console section.

KnowBe4 lists [email protected] and its Legal Department at 33 N. Garden Ave., Suite 1200, Clearwater, Florida 33755.

Did you buy through a reseller? The terms say your subscription renews with the reseller unless the reseller opts out for you. So send your notice to the reseller, ask for its deadline in writing, and copy KnowBe4.

When Should a School Start the Switch?

Early enough to make the last meeting before your notice date. If your board or business office signs off on contracts, that meeting is your real deadline. Here's a plan for a contract that ends June 30, when the fiscal year ends in most states. Use your own dates.

What Should You Export Before KnowBe4 Access Ends?

Export before the end date. The terms let you download your data "during an applicable Subscription Term." When it ends, your access stops, and KnowBe4 has "the right to delete or destroy" that data under its retention schedule.

• People: on the Users tab, choose Generate CSV.
• Training: in Training Activity Reports, choose Export As, then Generate CSV.
• Phishing: in Phishing Activity Reports, choose Export As, then Generate CSV.
• One person's record: on their profile, the Training and Phishing subtabs each have Download CSV.

The files wait in KnowBe4's Download Center. Save them with your other records, in case an insurer or auditor asks later.

How Do You Remove KnowBe4 from Google Workspace and Microsoft 365?

Do this once your new tool is live, so staff always have one report button to use.

What Does the Switch Look Like on Tartan App?

Your free onboarding call covers the setup. You sync your people from Google Workspace or Microsoft 365, or import a CSV. Practice emails reach inboxes through direct message injection, Microsoft Advanced Delivery, or a domain allowlist. Your new report button is Tartan App Shield, in Gmail and Outlook. Tell staff about it the week it goes live. Support answers in a median of 13 minutes.

Kris Friel at Tulia ISD: "Tartan was incredibly easy to setup and customize, I think I had the first campaign ready to go in about 30 minutes."

Schools tell us they leave KnowBe4 over cost, complexity, and corporate content. Tartan is built only for K-12 schools. Its practice emails cover 110+ services your staff use every day, like PowerSchool and Google Classroom. Its training is 60+ short videos that end in a quick quiz. If you run KnowBe4 Student Edition, Tartan's student training is its own product, for any grade.

Schools That Left KnowBe4, in Their Own Words

The Tartan App vs KnowBe4 comparison lines up the features. If you're still choosing, the guide to security awareness training for schools looks at nine tools.